Refund Policy
Refund Policy for Mow Bro California
Effective Date: July 29th, 2025
At Mow Bro California, we aim to provide the highest quality of service to our customers. If you are not satisfied with our services or if an issue arises, we are committed to resolving it in a fair and timely manner. Please review our refund policy below to understand how we handle refunds.
1. General Policy
Refunds are issued at the discretion of Mow Bro California and are subject to the conditions outlined below. We understand that things may not always go as planned, and we aim to address any concerns promptly and professionally.
2. Refund Conditions
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Service Dissatisfaction: If you are dissatisfied with the quality of the service provided, please contact us within 7 days of the service completion. We will assess the situation and may offer a partial or full refund depending on the circumstances.
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Service Issues: In the event that we are unable to perform the service as agreed upon due to unforeseen circumstances, such as unsafe weather conditions or access issues, we will work with you to reschedule. If rescheduling is not possible or the service cannot be performed, a full refund will be issued.
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Cancellations: Cancellations made at least 24 hours before the scheduled service will not incur any charges, and no cancellation fee will be applied. Cancellations made within 24 hours of the scheduled service may be subject to a $50 cancellation fee.
3. Refund Process
If you are eligible for a refund, please follow the process outlined below:
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Contact Us: Reach out to us at info@MowBroCalifornia.com or call [Insert Phone Number] to explain your issue or request.
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Provide Documentation: Provide a receipt of the service, any relevant photos (if applicable), and a brief description of the issue or dissatisfaction.
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Review and Resolution: We will assess your request and respond within 5 business days to confirm if a refund will be issued.
4. Refund Methods
Refunds will be issued in the same form of payment used for the original transaction (e.g., credit card, bank transfer). If this is not possible, we will offer an alternative method for the refund.
5. Non-Refundable Services
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Services Rendered: Once services are performed, we are unable to offer a refund for the work completed unless there was a significant error or failure on our part.
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Custom Services: For any specialized or custom requests, such as unique site conditions, once agreed upon and work has started, refunds are generally not available.
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Prepaid Services: Prepaid services or services scheduled far in advance may incur a cancellation or rescheduling fee if canceled less than 24 hours before the appointment.
6. Exemptions
In cases where we have adhered to the service agreement, including the terms outlined on your contract or estimate, and the services were delivered as agreed, no refund will be issued. Please review our service agreement or estimate for specific terms.
7. Legal Rights
This refund policy does not affect your statutory rights under California law, including the California Consumer Protection Act (CCPA) and any applicable warranties for services under Sonoma County regulations.
8. Contact Information
If you have any questions or concerns about our Refund Policy or if you need assistance with a refund request, please reach out to us at:
Mow Bro California
Email: info@MowBroCalifornia.com
Phone: (707) 4-Mow-Bro
Website: www.MowBroCalifornia.com